At Randall Automotive, we are a family-owned and operated auto repair facility dedicated to providing top-notch services to our valued customers in Lansing, Michigan. With over 25 years of experience, we have built a reputation for delivering exceptional customer service, quality workmanship, and a commitment to customer loyalty and satisfaction.
Our Mission
Our mission is to provide a hassle-free auto repair experience that exceeds our customers' expectations. We strive to educate our customers on the best ways to maintain their vehicles, explain the repair process, and provide accurate estimates and timelines. Our goal is to build long-term relationships with our customers, and we achieve this by being transparent, honest, and dedicated to providing exceptional service.
Our Services
We offer a comprehensive range of auto repair services, including brake and ABS repair, cooling system maintenance, electrical repairs, engine diagnostics, exhaust repair and replacement, fleet services, heating and air conditioning maintenance, lube oil and filter changes, major and minor engine repair, scheduled maintenance, and suspension repair. Our ASE-certified technicians use the latest in auto repair technology and service equipment to ensure that our customers' vehicles are running safely and efficiently.
Quality and Warranty
We take pride in using only the best parts from OEM manufacturers like ACDelco, Motorcraft, and Mopar, as well as professional-quality parts from our aftermarket suppliers like NAPA. We stand behind every auto repair that we perform with a 24-month/24,000-mile limited warranty on repairs performed under our AC-Delco Consumer Assurance Program.
Why Choose Us
At Randall Automotive, we are committed to providing exceptional customer service, quality workmanship, and a hassle-free experience. Our customer-centric approach, combined with our state-of-the-art equipment and ASE-certified technicians, sets us apart from the competition. Whether you need routine maintenance, repairs, or diagnostics, we are the trusted choice for all your auto repair needs.
Overview of Randall Automotive Reviews
Positive Experiences
The majority of reviewers praised Randall Automotive for their honesty, professionalism, and quality of service. Many customers appreciated the shop's commitment to explaining repairs and estimates clearly, making them feel informed and confident in the work being done. Several reviewers mentioned the shop's fair pricing and willingness to prioritize necessary repairs over unnecessary ones. The staff, particularly Craig, were frequently commended for their expertise, friendly demeanor, and dedication to getting the job done efficiently.
Specific Praises
- Multiple reviewers mentioned the shop's ability to diagnose and fix issues that other mechanics had missed or misdiagnosed.
- Several customers praised the shop's transparency and honesty, feeling confident that they were getting the best service without being taken advantage of.
- The staff's willingness to explain repairs and estimates in a clear, easy-to-understand manner was consistently praised.
- Many reviewers appreciated the shop's flexibility and ability to accommodate their scheduling needs.
Negative Experience
Only one reviewer, Ken Bode, expressed dissatisfaction with the shop's work, citing a clunking noise in the front end of his Buick after repair work. However, this review did not specifically mention any dishonesty or poor service, and it appears to be an isolated incident.
