Transforming Smiles, Transforming Lives
A Leader in Healthcare Innovation and Efficiency
Direct Supply exists to empower healthcare providers with innovative solutions that streamline operations, optimize outcomes, and enhance the care experience. Founded in 1985, we have guided healthcare stakeholders through industry changes, offering comprehensive services that tackle complex challenges across the entire healthcare continuum.
1. Procurement & Spend Management Solutions
- Tailored procurement consulting & technology to reduce costs and save time.
- Spend analytics & insights for informed decision making.
- Streamlined processes for enhanced efficiency across departments.
2. Building & Facility Management
- Robust platform for optimizing building maintenance, asset management, and regulatory compliance.
- Efficient project management services from concept to completion.
- Access to a network of qualified technicians for comprehensive repairs.
3. Design & Consulting
- Expert guidance on space planning, construction, and renovation.
- Senior living design and planning tailored to individual needs.
- Comprehensive technology & systems integration & installation.
4. Healthcare Product Solutions
- Extensive selection of durable medical equipment, furniture & supplies.
- Specialized products for senior living, behavioral healthcare, and home health.
- Data-driven product recommendations to optimize care and cost-effectiveness.
5. Advanced Technology & Insights
- Data-driven supply chain with granular analytics and reporting.
- Industry-leading off-order guide for optimized purchasing.
- Regular industry reports and market insights to navigate challenges.
A Commitment to Excellence
Our team of experts combines deep industry knowledge with a passion for innovation and customer satisfaction. We partner with healthcare organizations to understand their unique needs and deliver customized solutions that drive tangible results. With over 40 years of experience, Direct Supply stands at the forefront of healthcare innovation, empowering you to provide exceptional care and achieve operational excellence.
Overview of Reviews
The reviews left by customers for Direct Supply are mixed in nature. Some customers have had positive experiences, while others have been unhappy with their interactions and experiences with the company.
Customer Service Issues
Several customers have complained about poor customer service, citing difficulties in getting through to representatives on the phone, multiple cancelations of orders, and failure to respond to emails and phone calls. The account specialist, Kassie Kochan, has been specifically mentioned as being unhelpful and unprofessional in her interactions with customers.
Inaccurate Information
Some customers have received incorrect information about the availability of products, with orders being placed and then canceled without notice. Additionally, the website has been criticized for being difficult to navigate and for not updating accurately.
Lack of Transparency
Customers have expressed frustration with the company's lack of transparency in their business practices, including the pricing of products and the value of the TELS program.
Innovative Products and Services
However, a few customers have praised the company's innovative products and services, including the TELS program, which has been described as helpful for managing equipment maintenance in nursing homes.
Locations
Some customers have also praised the locations of Direct Supply, with one reviewer mentioning a great location for holding events.
