Trust us to get you back on the road!
At Action Automotive Service, we are a family-owned and operated auto repair shop in Rochester, NY, dedicated to providing top-notch services to our customers. Our team of highly trained and experienced ASE certified technicians are committed to delivering excellent service at a fair price. We pride ourselves on being a veteran-owned and operated business that strives for your satisfaction guaranteed!
Our Services
We offer a wide range of services to keep your vehicle running smoothly, including general auto repair, alternator repair, A/C recharge, automotive electrical repair, brake repair, computer diagnostics, engine diagnostics, exhaust system, fleet services, inspection diagnostics, suspension, towing, tires, transmission services, and wheel alignment. Our expert technicians have the technical skill and tools to provide fast and accurate car diagnosis and repair.
Our Commitment
At Action Automotive Service, we are committed to ensuring effective communication and digital accessibility to all users. We continually improve the user experience for everyone and apply relevant accessibility standards to achieve these goals. We welcome your feedback and are always looking for ways to improve.
What Sets Us Apart
What sets us apart from other auto repair shops is our commitment to honesty, integrity, and transparency. We believe in providing our customers with upfront pricing, accurate estimates, and timely repairs. We also offer a military/veteran/first responder discount of 10% and a free brake check. Our goal is to build long-term relationships with our customers and provide them with the best overall auto repair experience in town.
Our Promise
At Action Automotive Service, we promise to provide you with exceptional service, quality workmanship, and fair prices. We strive to exceed your expectations and provide you with a hassle-free experience. Whether you need routine maintenance or major repairs, we've got you covered.
Overall Experience
The overall experience with Action Towing and Service is overwhelmingly positive. Most customers praise the company's efficient, courteous, and professional service.
Staff and Drivers
Many customers commend specific staff members and drivers, such as Bobby, Sean, Trenton, Jamal, Dillon, Henry, Mario, and Shaun, for their exceptional service, friendliness, and expertise.
Timely and Efficient Service
Several reviewers appreciate the quick response time, efficient service, and timely assistance provided by Action Towing and Service.
Positive Interactions
Customers highlight the positive interactions they had with the staff, including being kept informed throughout the process, receiving detailed explanations of the repairs, and feeling reassured during stressful situations.
Gratitude and Loyalty
Many reviewers express gratitude for the help they received and state that they will continue to use Action Towing and Service in the future and recommend them to others.
Negative Experiences
A few customers had negative experiences, citing rudeness, unhelpfulness, and a lack of willingness to assist with specific vehicle types.
