Protecting Your Future, One Policy at a Time.
At Onpoint, we pride ourselves on being a relationship-based company that gets excited about finding ways to add value to your Homeowners Association (HOA). With over 10+ years of experience in the property management game, we have a deep understanding of what it takes to successfully manage a community. Our team of experts is dedicated to ensuring that your community is running smoothly and efficiently.
Our Services
We offer a range of services designed to help your HOA thrive. Our team is dedicated to providing top-notch property management services, financial management, and special projects. Our services include:
Property Management
Our property management team is dedicated to ensuring that your community's common areas and curb appeal are always top-notch. We work closely with long-standing contractors and vendors to ensure that your community's exterior and interior spaces are well-maintained.
Financial Management
At Onpoint, we believe in transparency and openness. Our financial management team takes the lead on dues collection, bill payments, and financial organization. We provide real-time access to your community's finances, so you can make informed decisions about your community's financial future.
Special Projects
Whether it's an exterior re-clad, landscaping, or a new roof, our team is equipped to handle special projects or special assessments. We can assist with managing the process, so you don't have to.
A Peek at Our Portfolio
We've had the privilege of working with a variety of communities, enhancing their appeal and ensuring their buildings are operating at a high level. Our strong vendor list, efficient property management software, and transparent accounting team make us the ideal partner for your HOA.
Testimonials
Our clients rave about our services, praising our professionalism, courtesy, and ability to anticipate their needs. Whether it's assistance with our HOA, special projects, or financial management, we're dedicated to delivering exceptional results.
Join Our Team
We're always looking for motivated, hustle-oriented individuals to join our growing team. If you're passionate about working with people and have a penchant for customer service, we'd love to hear from you. Our team is dedicated to making a difference in the communities we serve, and we believe that the right team members can make all the difference.
Positive Comments
Several reviewers praised Onpoint for their professionalism, communication, and exceptional customer service. Many reviewers mentioned that Tamara, an accounting employee, was a standout, consistently providing great service. Onpoint's ability to get finances in order, manage vendors, and provide clear communication were also highlighted as strengths.
Negative Comments
Some reviewers expressed disappointment with Onpoint's performance, citing poor communication, lack of attention to detail, and professionalism. Sean, a reviewer, specifically mentioned a serious issue with miscommunications and a failing to pay attention to detail, which led to problems within his condo community. Another reviewer, Bird, stated that Onpoint's services were terrible, citing poor communication and accountability.
Handling of Conflict
A few reviewers mentioned conflicts or issues with Onpoint's handling of situations. LaMar and Nathan mentioned that Onpoint effectively addressed their concerns and needs, while Sean and Maggie mentioned that Onpoint handled conflicts poorly. Sean specifically mentioned that Onpoint's CEO was dismissive and rude.
Overall Satisfaction
Despite the mixed reviews, many reviewers expressed satisfaction with Onpoint's services, praising their professionalism, communication, and customer service. However, some reviewers were openly unhappy with their experience, citing poor performance, lack of professionalism, and poor conflict resolution.
