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At Miguel Chavez Ins Agcy Inc, we pride ourselves on being a trusted and reliable insurance agency serving the El Paso, Texas community. As a second-generation born and raised El Pasoan, our agency's owner, Miguel Chavez, has a deep understanding of the community's insurance needs. With a strong background in marketing and business administration, Miguel is dedicated to providing personalized insurance solutions to individuals, families, and businesses in Far East El Paso and surrounding areas.
Our Story
Our agency's journey began in June 2020, with a mission to educate and serve the community about the importance of insurance. Our team is committed to providing exceptional customer service, ensuring that our clients receive the best possible coverage for their auto, home, renters, business, life, health, and pet insurance needs. We are proud to currently serve the states of Texas and New Mexico for all insurance needs.
Our Services
We offer a comprehensive range of insurance products, including:
- Auto Insurance
- Motorcycle Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
In addition to our insurance products, we also offer banking and annuity services to our clients.
Our Commitment
At Miguel Chavez Ins Agcy Inc, we are committed to building long-term relationships with our clients, providing them with personalized insurance solutions that meet their unique needs. We take pride in being a trusted advisor to our clients, helping them navigate the complex world of insurance and ensuring they are properly protected.
Our Goal
Our goal is to be the leading insurance agency in Far East El Paso, serving our community with integrity, honesty, and exceptional customer service. We strive to be a one-stop-shop for all insurance needs, providing our clients with peace of mind and financial security.
Poor Customer Service and Unreliable Agents
Several reviewers had negative experiences with agents at this insurance agency, citing issues with communication, reliability, and unmet expectations. Jessica Gottschling had a lengthy and frustrating experience, citing multiple instances of poor communication and unfulfilled promises from her agent, Marcus Riley. Kedijah B. and Adolfo Cordero also reported difficulties in getting ahold of agents or receiving timely responses to their inquiries.
Disputes Over Pricing and Billing
Some reviewers expressed dissatisfaction with the agency's pricing and billing practices. Adolfo Cordero reported being charged for a policy after he had cancelled it, and Andrew Lial claimed that the agency raised his rates after initially quoting him a lower price. Laura Meraz also reported that her payment increased by $150, which she found unacceptable.
Positive Experiences with Specific Agents
On the other hand, several reviewers had positive experiences with specific agents at the agency, including Miguel Chavez, Jasmin, and Rosa. These agents were praised for their professionalism, responsiveness, and helpfulness in addressing clients' needs and concerns.
Excellent Customer Service and Competitive Rates
Many reviewers praised the excellent customer service and competitive rates offered by certain agents at the agency. Miguel Chavez, in particular, received widespread praise for his exceptional service, competitive rates, and willingness to go above and beyond for his clients.
