Trustworthy European Auto Repair Experts
At Upstate Imports Auto Repair, we are dedicated to providing exceptional automotive repair services to the Central New York community. With two convenient locations in Baldwinsville and Syracuse, we specialize in the maintenance and repair of European vehicles, including Porsche, Mercedes-Benz, Land Rover, BMW, Mini, Audi, VW, Volvo, Maserati, Aston Martin, and Lotus.
Our History
Upstate Imports Auto Repair has been servicing the Central New York area since 2008, and our team of expert mechanics has extensive experience working on all European marques. Our owner, Jeff Thomas, has a passion for these vehicles and has been in the industry for over two decades. Our technicians are highly skilled and dedicated to providing the highest level of service to our customers.
Our Mission
Our mission is to provide our customers with the finest in automotive repairs and maintenance. We understand the importance of building trust and long-term relationships with our customers, and we strive to exceed their expectations with every visit. Our commitment to excellence has earned us a reputation as one of the most trusted and respected auto repair shops in the region.
Our Services
Our state-of-the-art facilities are equipped with the latest technology and tools to diagnose and repair even the most complex issues. Our services include routine maintenance, oil changes, suspension, steering, alignments, engine repairs, tires, and diagnostics. We also offer preventative maintenance options, auto detailing, and vehicle sales. Whether you're looking for a trusted mechanic or a reliable source for European vehicle sales, Upstate Imports Auto Repair is your premier destination.
Meet Our Team
Our professional master mechanics are dedicated to providing you with quality and value. Our team includes Jeff Thomas, Logan Thomas, Landon Thomas, Matt Palmisano, Tony Lesko, Zack Williams, Rich Shanahan, Al Morlock, and Matt King. Our team's passion for European vehicles and commitment to exceptional service sets us apart from other repair shops.
Why Choose Us
At Upstate Imports Auto Repair, we are committed to earning your trust every day. We are devoted to providing you with the best possible experience, and we know we succeed in doing so because so many of our "first-time" customers have become "long-term" customers. By specializing in the repair of European automobiles, we fully appreciate the old-world craftsmanship, style, beauty, and performance that distinguish them from other cars. Contact us today to experience the Upstate Imports difference.
Overall Experience
The majority of reviewers had a positive experience with Upstate Imports, praising the shop's professionalism, honesty, and quality of work.
Professionalism and Honesty
Reviewers praised the shop's professionalism, with many commenting on the thoroughness of the inspections and the honesty of the staff. Several reviewers mentioned that the shop did not pressure them to fix unnecessary issues, and instead presented them with detailed reports and options for repair.
Quality of Work
The quality of work was also highly praised, with many reviewers reporting that their vehicles were repaired to a high standard and were running smoothly after service.
Communication
Communication was another area where Upstate Imports excelled, with reviewers praising the shop's ability to keep them informed throughout the repair process.
Staff
Individual staff members, such as Tony and Kyle, were singled out for praise, with reviewers commenting on their knowledge, friendliness, and professionalism.
Negative Reviews
However, not all reviews were positive. Two reviewers had negative experiences, with one reviewer complaining about the shop's inability to fix their Honda and another reviewer expressing concerns about the cleanliness of the shop's vehicles.
