Trust us to get your car running like new again!
At Masello's Auto Service, we pride ourselves on being the premier auto repair shop in Syracuse, NY. For over 30 years, we have been providing top-notch repair and maintenance services to the residents of Central New York. Our team of ASE Master certified and New York State certified technicians are dedicated to providing exceptional service, ensuring that your vehicle is running in excellent condition for years to come.
Our Services
From routine oil changes to complex transmission repairs, we offer a comprehensive range of auto repair services to cater to all your needs. Our state-of-the-art facility is equipped with the latest tools and technologies, enabling our technicians to diagnose and repair even the most complex issues with precision and accuracy. Whether you need brake repairs, engine diagnostics, or transmission flushes, we've got you covered.
Our Commitment
At Masello's Auto Service, we are committed to providing honest, reliable, and personalized service to each and every customer. We understand the importance of building trust, and that's why we take the time to explain every aspect of the repair process, providing you with a detailed estimate before we begin any work. Our goal is to not only repair your vehicle but to also educate you on how to maintain it properly, ensuring that you get the most out of your investment.
Our Values
We take pride in being a family-owned business that values integrity, honesty, and transparency. We believe in building long-term relationships with our customers, and that's why we go above and beyond to ensure that you're completely satisfied with our services. Our technicians are constantly updating their skills and knowledge to stay up-to-date with the latest technologies, ensuring that you receive the best possible service.
Why Choose Us?
With over 30 years of experience, we've built a reputation for being one of the most trusted auto repair shops in Syracuse, NY. Our ASE Master certified and New York State certified technicians have the expertise and knowledge to diagnose and repair even the most complex issues. We offer a 12/12 parts and labor warranty, providing you with complete peace of mind. Our shuttle service is available by appointment, and our waiting room is equipped with free Wi-Fi and coffee, making your experience with us as comfortable as possible.
Overview of Masello's Auto Service
Masello's Auto Service is a highly rated repair shop with an excellent reputation for honesty, trustworthiness, and high-quality work. The shop is praised for its customer-centric approach, with many reviewers mentioning the owner Tony's kindness, fairness, and professionalism.
Positive Aspects
- High-quality work and attention to detail
- Honest and trustworthy ownership and staff
- Fair and competitive pricing
- Excellent customer service and communication
- Professional and knowledgeable staff
- Clean and well-maintained shop
Negative Aspects
- One reviewer felt that the pricing was high and that certain charges were unnecessary
