Depend on Engelsma for Year-Round Comfort for You and Your Family
At Engelsma Heating and Cooling, we pride ourselves on our commitment to providing top-notch heating and cooling solutions to homeowners in Grand Rapids and surrounding areas. With over 30 years of experience, our family-owned business has built a reputation for delivering exceptional service, quality products, and unparalleled customer satisfaction.
Our Story
Founded in 1984 by Ted Engelsma, our company has been passed down through generations, with Ted's son Tim taking over the reins in 2011. Throughout the years, we have remained dedicated to providing reliable, efficient, and cost-effective heating and cooling solutions to our valued customers. As a Bryant Factory Authorized Dealer, we take pride in offering a wide range of products and services that cater to the unique needs of each homeowner.
Our Services
Our comprehensive services include:
- Furnace installation, repair, and maintenance
- Air conditioning installation, repair, and maintenance
- Geothermal system installation
- Duct work design and installation
- Filter replacement
- Rebates and promotions
Why Choose Us
At Engelsma Heating and Cooling, we understand the importance of providing personalized service to each and every customer. Our team of certified technicians is committed to ensuring that your home remains comfortable throughout the year. We offer:
- Competitive pricing
- Free in-home estimates
- 24-hour service availability
- Custom ductwork design
- Residential maintenance agreements
Our Mission
Customer satisfaction is our top priority. We strive to provide exceptional service, quality products, and tailored solutions to meet the unique needs of each homeowner. Our goal is to ensure that your home remains comfortable, efficient, and safe, while providing you with peace of mind knowing that you're in good hands.
Overall Experience
The overall experience with Engelsma Heating and AC is overwhelmingly positive, with many customers praising their responsiveness, professionalism, and quality of work.
Positive Experiences
- Fast and efficient service, with some customers reporting that the technicians arrived within 20-30 minutes of calling
- Honest and transparent pricing, with some customers comparing favorably to other companies
- Professional and courteous technicians who take the time to explain the work and provide maintenance tips
- High-quality installations and repairs that have lasted for years with minimal issues
- Friendly and responsive customer service that goes above and beyond to ensure customer satisfaction
Negative Experiences
- A few customers reported difficulties in scheduling service appointments, with some being bumped off the schedule or not receiving follow-up calls
- One customer reported a negative experience with a technician who did not show up as scheduled, and the company failed to follow up or apologize
- Another customer reported feeling taken advantage of by the company, with a perceived lack of professionalism and respect for the customer's time.
