Protecting what matters most to you, one policy at a time.
At State Farm Insurance Agent Nicole Edwards, we pride ourselves on being the only State Farm Agency Southwest, Washington DC, at the Wharf. We conveniently serve DC, Maryland & Virginia and are located within 20 minutes of Gallery Place / Chinatown, Howard University, Suitland, Maryland, Capitol Hill, the Big Chair and Northern Virginia. You can reach us through call, text, email and our website!
Our Story
We are a team of insurance professionals with a combined experience of over 25 years in the industry. Our staff is homegrown in DC, MD & VA with ties that span both the country & the world. We are dedicated to making our communities better and are often involved in local events such as health fairs, financial wellness workshops, community gardening, safety seminars and more. We frequent and contribute to other local organizations that do the same like: PBS, Smithsonian Institutions, schools, hospitals, small businesses and nonprofit organizations.
Our Services
We offer a wide range of insurance products and services to meet our customers' needs. Our insurance products include Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet, and Rec Vehicles insurance. We also offer banking services and other financial products. Our team of experienced professionals will work with you to understand your unique needs and provide personalized insurance solutions that fit your lifestyle and budget.
Our Commitment
At State Farm Insurance Agent Nicole Edwards, we are committed to providing exceptional customer service and making a positive impact in our communities. We strive to build long-term relationships with our customers based on trust, integrity, and a commitment to excellence. Our goal is to help our customers protect what matters most to them and plan for a secure financial future.
Get in Touch
We would love to hear from you! Whether you have a question, need a quote, or want to learn more about our services, please don't hesitate to contact us. You can reach us by phone, email, or through our website. We look forward to serving you!
Customer Service Experience
The customer service experience at Nicole Edwards State Farm is a mixed bag. On the one hand, some customers have reported positive interactions with the staff, citing efficiency and professionalism. On the other hand, some customers have had negative experiences, describing the staff as rude, hostile, and unhelpful.
Staff Performance
Diamond May, a staff member, has been singled out for criticism, with one customer describing her as "rude, hostile, and disrespectful." However, other staff members, such as Roy Guzman, have been praised for their professionalism and helpfulness.
Insurance Needs
Many customers have reported that Nicole Edwards and her team have been able to meet their insurance needs, providing them with efficient and cost-effective solutions.
Problems with Administration
One customer reported experiencing serious administrative problems, including incompetence and scam-like behavior. This customer eventually transferred to a different insurance provider.
