Heal the Broken Places so you Can Walk Forward in Freedom
At Long Pond Auto Body, we pride ourselves on being a trusted and respected auto body shop serving the greater Rochester area for over 40 years. Our story began in 1982 when Tom Hebert and Bill Clancy opened our doors, armed with a passion for delivering exceptional service and unparalleled craftsmanship. Since then, we've remained committed to providing the highest quality auto body and collision repair services to our customers.
Our Commitment to Excellence
We understand that a collision or auto body repair can be a stressful and overwhelming experience. That's why we're dedicated to making the process as seamless and convenient as possible. From the moment you step into our shop, you can expect outstanding customer service, and a team of expertly trained technicians who are dedicated to restoring your vehicle to its former glory.
Our Services
At Long Pond Auto Body, we offer a comprehensive range of auto body and collision repair services, including:
Frame Straightening: A precision repair that requires expertise and attention to detail. Our certified technicians have the skills and experience to get it right.
MIG Welding: With decades of welding experience, our top repair staff can tackle even the most complex repairs with ease.
Collision Repair: We stand behind every collision repair we complete, ensuring that your vehicle is restored to its original condition.
Auto Painting & Color Matching: For over 40 years, we've been the go-to choice for auto painting and color matching in Rochester, NY.
Front End Repair & Alignment: We understand the importance of restoring your vehicle's pre-impact alignment, ensuring your safety and the performance of your vehicle.
24-Hour Emergency Towing: Our emergency towing service is available 24/7, providing peace of mind and convenience in times of need.
Free Shuttle Service: For the ultimate in convenience, our free shuttle service is available during working hours, ensuring you get to and from our shop in style and comfort.
What Our Customers Say
We're proud of the exceptional service we provide, as evidenced by our numerous five-star reviews from satisfied customers. We're committed to upholding our reputation for excellence and would be honored to serve you.
Get in Touch
If you're in need of auto body or collision repair services, we invite you to contact us to schedule an appointment. Our team is dedicated to providing outstanding service and exceptional results. Let us go over the process with you, from contacting your insurance company to when you can expect to get your vehicle back.
Contact Us Today
Make the right choice for your vehicle and your peace of mind. Choose Long Pond Auto Body for all your auto body and collision repair needs. We look forward to serving you.
Overall Experience
The majority of customers have had a positive experience with Long Pond Auto Body, with many praising the quality of their repair work, professionalism, and excellent customer service. However, a few customers have had negative experiences, citing poor communication, inaccurate updates, and slow repairs.
Customer Service
Positive Comments
- Many customers have praised the customer service at Long Pond Auto Body, with staff being friendly, thorough, and professional.
- Some customers have mentioned that the staff went above and beyond to help them, including keeping them updated on their vehicle's status and handling insurance inquiries.
Negative Comments
- A few customers have had poor experiences with customer service, citing unreturned calls, inaccurate updates, and poor communication.
Repair Work
Positive Comments
- Many customers have been extremely satisfied with the quality of the repair work done on their vehicles, with some even stating that their car looked brand new after the repairs.
- Some customers have mentioned that the repair work was done quickly and efficiently, with minimal delay.
Negative Comments
- One customer had a negative experience with the repair work, citing slow repairs and inaccurate updates.
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