Welcome to Vic's Auto Center, a family-owned and operated business that has been serving the Lake Oswego community for nearly 40 years. Our story began in 1973, when Vic Keeler, a skilled mechanic with a passion for carburation and electrical repairs, opened the doors to our first shop in Lake Oswego. Over the years, we have remained committed to providing exceptional service, honesty, and transparency to our customers, many of whom are third-generation clients.
Our History
Vic Keeler's passion for fixing machines began on his family's Kansas farm, where he learned to repair every piece of machinery he owned. After serving in the Air Force, Vic and his wife Earlene, along with their young son Michael, moved to Hawaii, where Vic opened a repair shop specializing in carburation and electrical repairs. In 1973, the family relocated to Lake Oswego, establishing Vic's Auto Electric, which would eventually become Vic's Auto Center.
Our Team
Today, Mike Keeler, Vic's son, oversees all company operations, ensuring that our commitment to exceptional service and customer satisfaction continues generations old. Our team of skilled mechanics, technicians, and customer service representatives are dedicated to delivering premium quality work, offering personalized solutions to meet the unique needs of each vehicle and customer.
Our Services
At Vic's Auto Center, we offer a wide range of services to maintain, repair, and enhance your vehicle. Our expertise includes:
- Brake Repair: We inspect, repair, and maintain brake systems, ensuring your safety on the road.
- Steering Service: Our skilled technicians inspect and repair steering systems, ensuring proper alignment and performance.
- Maintenance Special: We perform routine maintenance, including oil changes, filter replacements, and visual inspections.
- Factory Scheduled Maintenance: Our certified mechanics follow manufacturer guidelines for scheduled maintenance, ensuring optimal performance and extending the life of your vehicle.
- Full Visual Inspection of Vehicle: Our team conducts a comprehensive inspection of your vehicle, identifying potential issues and providing recommendations for repair or maintenance.
Why Choose Vic's Auto Center?
- 100% Satisfaction Guarantee: We stand behind our work, ensuring your complete satisfaction with each service.
- Free Shuttle Service: We provide convenient shuttle service to and from our shop, making it easy to get to and from your appointment.
- Free Loaner Cars: We offer loaner cars for longer repairs, ensuring you stay on the road without interruption.
- 18-Month/18,000-Mile Warranty: Our commitment to quality and reliability is backed by a comprehensive warranty.
- Exceptional Customer Service: Our knowledgeable and friendly staff are always available to answer your questions and address your concerns.
Explore Our Services
Visit us today and experience the Vic's Auto Center difference. Whether you're in need of routine maintenance, repairs, or customization, we invite you to explore our expert services and exceptional customer service.
Overview of Vic's Auto Center
Positive Experiences
Multiple reviewers have had positive experiences with Vic's Auto Center, praising the honesty, professionalism, and reliability of the staff. Many have reported that the center has done a terrific job with their cars, never overcharging or trying to sell them unnecessary services. Some reviewers have also appreciated the center's willingness to go above and beyond to help them, even fixing issues without charging them.
Honesty and Trust
Several reviewers have emphasized the trustworthiness of Vic's Auto Center, stating that they are honest and transparent about the work that needs to be done. Some have reported that the center has even refused to charge them for work that was not necessary.
Excellent Customer Service
Reviewers have consistently praised the excellent customer service provided by Vic's Auto Center, describing the staff as kind, friendly, and professional.
Issues with Billing and Communication
However, some reviewers have reported negative experiences with Vic's Auto Center, including issues with billing and communication. One reviewer reported being charged for work that was not done, while another was refused a quote for a specific task.
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