Exceeding Expectations in Quality, Safety, and Customer Satisfaction
Mt. Rose Heating & Air Conditioning, Inc. is a locally owned mechanical contractor specializing in both Plan/Specification and Design/Build projects. We hold unlimited bonding capacity and licenses in Nevada, California, and Idaho. With great pride, we are one of the few preferential and qualified bidders certified by the State of Nevada.
Our company was founded in 1990 and has established itself as the leading HVAC contractor in Northern Nevada and California. Quality installations, trained personnel, and commitment to "on time" completion schedules have made us one of the fastest-growing companies in our area. Utilizing over 40 years of combined experience and a network of nationally recognized heating, ventilation, and air conditioning manufacturers, along with "state of the art" in-house duct manufacturing, computer-aided drafting, and estimating systems. Our goal is to provide the right system, on time, and at a competitive price to the customer.
Our Services
We offer a wide range of HVAC-related services including Residential, Commercial, and Industrial HVAC design and installation. Our Reno commercial and industrial heating and cooling projects range from retail stores, medical facilities, supermarkets, convention centers, warehouse/manufacturing, and restaurants to major resorts and casinos. Our residential heating and cooling services include custom homes, housing developments, apartments, condominiums, and motels in heating, venting, and ventilation, and air conditioning (HVAC).
Our industrial and commercial HVAC services include design and build projects, HVAC public works projects, and HVAC retrofit services. We also offer BIM/3D/CAD/CAM HVAC design services, utilizing the most advanced construction design software programs. Our unique building tool allows us to take advantage of BIM technology, resulting in a seamless and quality heating and cooling end product.
Our Mission
At Mt. Rose Heating & Air Conditioning, Inc., our mission is to provide exceptional HVAC services to our customers, exceeding their expectations in quality, safety, and customer satisfaction. We strive to build long-term relationships with our customers, suppliers, and partners, and to contribute to the well-being of our community.
Overall Experience
The reviews for Mt. Rose Heating & Air Conditioning vary significantly, with some customers expressing extremely positive experiences and others being thoroughly dissatisfied. While the company's technicians are often praised for their professionalism, promptness, and expertise, some customers have experienced issues with installation quality, customer service, and pricing.
Issues with Installation
One customer, Franz S., reported significant problems with the installation of four new HVAC systems in their custom-built house. The issues included an illegal installation and a lack of conversion from natural gas to propane, resulting in costly repairs. Another customer, Mike K., had a technician track dirt and mud onto their carpet, requiring additional cleaning and causing frustration.
Positive Experiences
On the other hand, many customers have expressed satisfaction with the company's services. Several reviewers mentioned prompt and professional service, with technicians arriving on time or even early. One customer, Kim Y., was particularly impressed with the company's responsiveness and prompt resolution of an air conditioning issue at their restaurant.
Pricing and Customer Service
Some customers have expressed concerns about pricing, with one reviewer noting that the service took longer than expected and cost more than expected. Another reviewer mentioned having to spend an extra $50 to clean their carpet due to a technician's lack of consideration.
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