Protecting you and your loved ones, one policy at a time.
At LaCasse Insurance and Financial Services Inc., we are a local insurance agency with a local team and a local agent, dedicated to providing exceptional service to our clients in Washington D.C., Maryland, Virginia, Delaware, and Pennsylvania. Our mission is to be your risk manager for all your insurance and financial needs, providing custom insurance plans that fit your unique requirements.
Our Story
Since our agency opened on Capitol Hill on January 1st, 2011, we have been proudly serving customers as a small business owner and a local insurance agency. We believe in giving back to the communities in which we live, and are actively involved in various charitable organizations, including CHAMPS, Everyone Home DC, Habitat for Humanity, and Rainbow Families.
Our Services
We offer a wide range of insurance products, including auto, homeowners, condo, renters, personal articles, business, life, health, pet, and recreational vehicles insurance. In addition to insurance, we also offer banking, mutual funds, and annuities. Our goal is to provide you with personalized service and tailored insurance plans that meet your specific needs.
Why Choose Us
What sets us apart is our personal touch and commitment to our clients. We strive to build long-term relationships with our clients, providing them with exceptional service and support. Our team is available 24/7, 365 days a year, to answer your questions and provide assistance when you need it. We believe in giving back to our community, and are actively involved in various charitable organizations.
Get in Touch
If you're looking for personalized insurance quotes or have questions about our services, please don't hesitate to contact us. You can call us at (202) 548-4229, text us, or visit our office at 600 Pennsylvania Ave SE Suite 402, Washington, DC 20003. We look forward to hearing from you!
Customer Service Experience
The reviews highlight the importance of excellent customer service in the insurance industry. Several reviewers praised the helpful and patient agents, such as Sarah, Tim, and Kameron, who went above and beyond to address their concerns and provide personalized assistance.
Positive Comments on Agents
- Many reviewers appreciated the proactive and responsive nature of the agents, who took the time to explain policies and answer questions.
- The agents' bilingualism and ability to offer better rates and coverage were also commended.
Negative Comments on Company Practices
- A few reviewers expressed frustration with the company's cancellation policies and billing practices, citing difficulties in canceling policies and being charged despite requests to cancel.
- One reviewer experienced poor service from an agent, citing rudeness and unhelpfulness.
Overall Satisfaction
- The majority of reviewers were satisfied with their experience, praising the professionalism and knowledge of the agents.
- A few reviewers mentioned that the prices were a bit high, but the service made up for it.
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