Passionate and Dedicated Commitment to Our Clients' Success
At Bluebonnet Animal Hospital, we are dedicated to providing top-notch veterinary care to pets in the Austin, TX region. With a legacy of excellence dating back to 1972, our team of experienced doctors and staff strive to deliver the highest standard in veterinary care. We believe that every pet is a beloved member of the family, and our mission is to treat each patient with kindness, respect, and compassion.
Our Services
We offer a comprehensive range of services to cater to the unique needs of your pets. From routine vaccinations and preventative care to advanced medical procedures and emergency care, we are committed to providing individualized attention to each patient. Our services include:
- Preventative care, including vaccinations, parasite control, and dental care
- Diagnostic services, including laboratory testing and imaging
- Surgical services, including soft tissue surgery and orthopedic surgery
- Dental care, including cleanings and extractions
- Advanced medical procedures, including cardiology and ultrasound testing
- Emergency care, including critical care and stabilization
Meet Our Doctors
Our team of doctors is passionate about providing exceptional care to pets. Each doctor has extensive training and expertise in their respective areas of specialization. Meet our doctors:
- Melissa (Vogeler) Barrow, DVM: Dr. Barrow received her Bachelor of Science degree from North Carolina State University and her Doctorate of Veterinary Medicine from Texas A&M University. She is a proud owner of Bluebonnet Animal Hospital.
- Kabita Deka, DVM: Dr. Deka is a veterinarian and medical director at our South Lamar location. She graduated from Texas A&M University College of Veterinary Medicine and has a special interest in surgery and internal medicine.
- Kelly Hopkins, DVM: Dr. Hopkins is a veterinarian and medical director at our Riverside location. She received her Bachelor's in Biology from the University of Texas at Austin and her Doctor of Veterinary Medicine degree from Texas A&M University. She has a special interest in surgery, dentistry, and ultrasound.
- Cheryl York, DVM: Dr. York received her Bachelor of Science degree from Texas Tech University and her Doctor of Veterinary Medicine degree from Texas A&M University. She has a special interest in dermatology, cardiology, and diagnostic imaging.
- Ana Michel, DVM: Dr. Michel graduated with honors from Oklahoma State University and received her Doctor of Veterinary Medicine degree from Texas A&M University. She has a special interest in soft tissue surgery and dentistry.
- Leah Vela, DVM: Dr. Vela graduated from the University of Texas and received her Doctor of Veterinary Medicine degree from Midwestern. She has a special interest in nutrition, behavior, and dental care.
- Laurie Dulaney, DVM: Dr. Dulaney is a native Texan and graduated from Texas A&M University College of Veterinary Medicine. She has a special interest in orthopedic surgery and diagnostic imaging.
Our Mission
At Bluebonnet Animal Hospital, our mission is to deliver the greatest standard in veterinary medicine by treating each patient as though they were a beloved member of our own family. We strive to maintain a state-of-the-art facility and our veterinarians stay on the cutting edge through regular continuing education. We aim to help you make informed decisions about your pet's care and provide a comfortable and welcoming environment for all pets and their owners.
Staff and Care Concerns
The reviews express concerns about the quality of care and staff at the veterinary clinic. Several reviewers have experienced a decline in the level of care over the years, with some citing a "revolving door" of doctors and technicians with varying skills and training. Bedside manner with pets has been a particular issue, with some reviewers feeling that their pets have been mistreated.
Billing and Fee Disputes
Some reviewers have reported being charged excessive fees for treatments that did not occur or were unnecessary. One reviewer was charged $250 for a "medical exam" that did not happen, while another was told they needed to pay an office fee for an allergy shot that had been administered previously without issue.
Traumatic Experiences
One reviewer reported that their 12-year-old dog was left traumatized after a blood draw procedure went wrong, resulting in the dog being muzzled and the owner being asked to leave the room during the exam. Another reviewer expressed concerns about the handling of their pet during a routine exam, feeling that the vet was not thorough and was dismissive of their concerns.
Positive Experiences
On the other hand, some reviewers have had positive experiences at the clinic, citing friendly and knowledgeable staff who provide great care to their pets. One reviewer was particularly impressed with the care their 12-year-old cat received during dental surgery, and would recommend the vets to others.
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