Our Story
At Pat's Automotive, we're proud to be a third-generation auto repair shop that has been serving the East Rochester, NY community since 1951. Our shop was originally opened by Pat Petti, and today, the business is operated by his grandson, Scott Petti II. With over 60 years of experience, we've built a reputation for delivering friendly, top-notch, classic automotive repairs and services.
Our Mission
Our mission is to provide our customers with exceptional auto repair services that are tailored to their unique needs. We understand that your vehicle is an important investment, and we're committed to helping you maintain its performance, safety, and reliability. Our team of experienced technicians is dedicated to providing honest, transparent, and professional service that exceeds your expectations.
Our Services
At Pat's Automotive, we offer a wide range of auto repair services to meet the needs of our customers. From routine maintenance and inspections to complex repairs and diagnostics, we've got you covered. Our services include:
- Auto Repair: We provide comprehensive repair services for all types of vehicles, including domestic and foreign models, SUVs, trucks, and more.
- Brake Repair: Our technicians are experts in brake repair and maintenance, ensuring your vehicle stops safely and efficiently.
- Hybrid Maintenance: We're equipped to handle the unique needs of hybrid vehicles, providing routine maintenance and repairs to keep your hybrid running smoothly.
- NYS Inspection: We're licensed to perform New York State inspections, ensuring your vehicle meets safety standards.
- Oil Change: Our oil change services are designed to keep your engine running smoothly and prolong its lifespan.
- Our Warranty: We stand behind our work, offering a 36-month/36,000-mile warranty on most repairs.
- Rewards Program: We reward our loyal customers with special discounts and promotions.
- Vehicles: Our experienced service department is specialized in both foreign and domestic vehicles, including fleet vehicles, SUVs, and trucks.
Our Commitment
At Pat's Automotive, we're committed to providing exceptional customer service, honesty, and transparency in everything we do. We're dedicated to building long-term relationships with our customers, and we strive to earn your trust and loyalty with every visit.
Automotive Services
Reviewers praise Pat's Radiator and Automotive for their excellent customer service, professionalism, and thoroughness. The mechanics are knowledgeable and explain diagnosis and repairs in a clear and concise manner. Payment options are flexible, and the staff is accommodating and friendly. Reviewers also appreciate the use of technology, such as itemized lists and photos, to help with diagnosis and repair.
Customer Experience
Reviewers comment on the welcoming atmosphere of the shop, saying it feels like a "home away from home." The staff is described as friendly, kind, and caring, with some reviewers mentioning specific employees who went above and beyond to ensure their satisfaction. The shop's commitment to customer service is evident in their proactive communication and willingness to resolve any issues that may arise.
Common Issues and Solutions
One reviewer expresses frustration with the shop's inability to warranty a part after a follow-up repair. However, the owner responded promptly and offered a solution, which ultimately satisfied the reviewer. Another reviewer questions the shop's pricing for parts and repairs, but the owner calls to explain and address their concerns.
Conclusion
Pat's Radiator and Automotive is a highly recommended shop that stands out for its exceptional customer service, thorough diagnostic approach, and welcoming atmosphere. Reviewers appreciate the shop's commitment to transparency, flexibility, and professionalism. While some minor issues may arise, the shop's willingness to listen and resolve problems is a testament to their dedication to customer satisfaction.
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