At Afterburn Fitness, we believe that fitness is not just about achieving a specific goal, but it's about the journey itself. It's about pursuing passion, pushing boundaries, and defying the odds. We believe that everyone is capable of achieving great things, regardless of their age, fitness level, or background. Our mission is to provide a unique and unparalleled fitness experience that motivates, inspires, and empowers individuals to reach their full potential.
Our Services
At Afterburn Fitness, we offer a wide range of innovative and effective fitness classes, personal training, and recovery services designed to help individuals achieve their goals. Our classes are led by industry-leading trainers and coaches who are passionate, knowledgeable, and dedicated to helping our members succeed.
Fitness Classes
Our fitness classes are designed to challenge, motivate, and inspire individuals of all levels. From high-intensity interval training (HIIT) to strength training, yoga, and Pilates, we offer a diverse range of classes that cater to different fitness levels and interests. Our classes are carefully designed to promote a safe and supportive environment where individuals can push themselves to new heights and achieve their fitness goals.
Personal Training
At Afterburn Fitness, we believe in the importance of personal attention and guidance. Our certified trainers work closely with each member to understand their goals, assess their fitness level, and develop a personalized training plan tailored to their unique needs and preferences.
Recovery Services
Afterburn Fitness offers a variety of recovery services designed to help individuals recover from intense workouts, reduce muscle soreness, and improve overall well-being. Our recovery services include cold plunge therapy, sauna therapy, and athletic massage therapy.
Benefits of Membership
As a member of Afterburn Fitness, you can enjoy unlimited access to our state-of-the-art facilities, cutting-edge equipment, and innovative fitness classes. Our membership benefits include:
- Unlimited classes and training sessions
- Personalized training plans and guidance
- Access to state-of-the-art equipment and facilities
- Hot and cold therapy, sauna, and massage therapy
- Complimentary towel service
- Complimentary Wi-Fi
- Priority access to classes and training sessions
Community
At Afterburn Fitness, we believe that the fitness journey is far more rewarding when shared with others. Our community is built on a foundation of mutual respect, encouragement, and support. Our trainers, coaches, and staff are committed to creating a welcoming and inclusive environment where individuals can feel comfortable, motivated, and inspired to reach their full potential.
Poor Customer Service and Hidden Fees
The majority of reviews express dissatisfaction with the gym's customer service, citing rude and unhelpful staff. Kimberly Bustani and JessicAdrianna both experienced difficulties when trying to cancel their membership, with the gym refusing to accommodate their requests. The gym's staff was described as being "extremely rude" and "unhelpful" by Kimberly. Maya, a staff member, was particularly singled out for being rude and unwilling to cancel the membership.
Hidden Fees and Contracts
The reviews also highlight the issue of hidden fees and contracts. Kimberly and JessicAdrianna both mentioned being surprised by charges they did not expect, with Kimberly stating that the gym refused to let her use the facility after requesting a cancellation. Sasha Brannum experienced similar issues, being charged despite unsubscribing from the gym's email list.
Positive Reviews
Despite the many negative reviews, some reviewers had a positive experience at the gym. Zachary Pena, Charlie Quinn, Stephanie Lindsey, Steven Albano, and Jacob Phillips all gave the gym 5-star reviews, praising its cleanliness, staff, and facilities. The gym's classes, personal trainers, and massage therapists were also highly praised.
Physical Facilities
The reviews mention the gym's physical facilities, with some reviewers noting that they were clean and well-maintained. Jacob Phillips praised the gym's cold plunge, sauna, and other amenities. Charlie Quinn mentioned that the gym was able to accommodate a wide range of equipment and classes.
Action Needed
It is clear that this gym has significant issues with customer service, hidden fees, and contracts. The gym needs to take immediate action to address these problems and ensure that customers feel valued and supported. This can be achieved by improving staff training, being more transparent about fees and contracts, and offering more flexible membership options.
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