At SOLE Fitness, we're dedicated to helping you achieve your fitness goals with our cutting-edge exercise equipment and unparalleled customer service. Our vision is to design, manufacture, and distribute high-quality fitness equipment that not only delights but offers exceptional durability and performance, regardless of your fitness level.
Our Story
SOLE Fitness was originally founded to provide exceptional exercise equipment to the hospitality industry, catering to the fitness needs of hotel guests. Over time, we evolved to cater to the home fitness market, where we've remained committed to delivering exceptional quality and performance. Today, we're proud to offer an extensive range of exercise equipment, from treadmills and ellipticals to bikes and strength training machines, all designed to help you reach your fitness goals.
Our Mission
At SOLE Fitness, our mission is to make fitness accessible to everyone, regardless of age, fitness level, or goal. We believe that fitness is a journey, not a destination, and we're committed to providing you with the right tools and support to help you achieve success. Our team of experts is dedicated to delivering innovative products, exceptional customer service, and unparalleled support to help you every step of the way.
What We Offer
We understand that buying exercise equipment online can be daunting, which is why we offer an unprecedented 30-day trial period on all our products. If you're not completely satisfied with your purchase, we'll refund your money, no questions asked. Additionally, we stand behind the quality of our products, offering an industry-leading warranty that gives you peace of mind and protection for your investment.
Why Choose SOLE Fitness?
- Unparalleled quality and performance
- 30-day trial period for complete satisfaction
- Industry-leading warranty for peace of mind
- Exceptional customer service and support
- Cutting-edge exercise equipment designed for durability and performance
Get Started Today!
Whether you're a fitness enthusiast or just starting out, we invite you to explore our extensive range of exercise equipment and start your fitness journey today.
Delivery and Customer Service Issues
Many reviewers expressed frustration with Sole Treadmills' delivery and customer service. Some common issues included delayed or missed deliveries, lack of communication, and unhelpful customer service representatives. One reviewer was told that they would have to pay an additional $200 for delivery, which was supposed to be free.
Product Quality Concerns
Some reviewers reported receiving defective or incomplete products, including missing parts or pieces that didn't fit properly. One reviewer had to wait 7-10 business days for a replacement part, which was frustrating considering the high price point of the product.
Financing and Pricing Issues
A few reviewers mentioned issues with financing options, including high interest rates and limited payment options. One reviewer suggested that the company should offer more financing options, such as Klarna.
Positive Experiences
On the other hand, some reviewers had positive experiences with Sole Treadmills, including easy and efficient financing, prompt and courteous customer service, and smooth delivery experiences.
Assembly and Instruction Issues
A few reviewers reported difficulty with assembly, including unclear instructions and missing parts. However, most reviewers were able to figure out the assembly process with some effort.
