Big Mack Towing & Recovery

Big Mack Towing & Recovery Services is dedicated to providing reliable, prompt, and professional towing and roadside assistance in Eastern North Carolina. We understand that getting stranded can be stressful and inconvenient, which is why we strive to make the experience as smooth as possible for our customers.

Established with a commitment to customer satisfaction, our company has rapidly expanded to serve over seven cities across North Carolina. We pride ourselves on being a 24-hour operation, available around the clock, 365 days a year, to ensure that our customers have help whenever they need it. We take pride in our comprehensive range of services designed to meet a variety of roadside needs.

Our Services

Big Mack Towing & Recovery specializes in both light and medium-duty towing services, responding to a wide array of vehicle breakdowns and accidents. Whether you require a tow due to a flat tire, a dead battery, or a more serious incident, our experienced drivers and well-maintained fleet are equipped to handle the job safely and efficiently.

In addition to towing, we offer a comprehensive suite of roadside assistance services. These include lockouts, jump starts, tire changes, fuel deliveries, and winch outs. Our team is trained to handle these situations with care and expertise, ensuring your vehicle is back on track as quickly as possible.

Our Commitment to Customer Service

At Big Mack Towing & Recovery, our employees are dedicated to providing a friendly, courteous, and helpful experience for each customer. We understand that being stranded can be frustrating, and we strive to offer a reassuring and professional interaction from the initial phone call to the completion of the service.

We are transparent in our pricing and provide free estimates upfront, ensuring there are no hidden costs. We also work with most insurance companies and roadside assistance programs, simplifying the process for our customers.

Looking Ahead

As Big Mack Towing & Recovery continues to grow, our commitment to customer service remains our top priority. We are constantly seeking feedback from our customers to identify ways to improve our services and expand our reach to better serve the communities we call home.