Love Your Vision. Express Your Style.
At MYX, we're dedicated to revolutionizing the way people approach fitness. As a pioneer in the connected fitness industry, we're passionate about providing a holistic experience that transforms the way you work out, think about your body, and ultimately live your life. Our fresh take on fitness is designed to get real results for real life - the science-backed, motivational workouts you need to achieve your goals.
Our Services
At MYX, we offer a wide range of services designed to cater to your unique fitness needs. Our comprehensive program is built on three core pillars: workouts, trainers, and equipment. With MYX, you'll enjoy:
- Workouts: Join hundreds of live and on-demand classes, each carefully crafted to challenge and motivate you. From high-intensity interval training to restorative yoga, we've got you covered.
- Trainers: Meet our team of experienced, motivational trainers who will guide you every step of the way. Our trainers are more than just fitness experts - they're your partners in your fitness journey.
- Equipment: Our state-of-the-art equipment is designed to provide an unparalleled at-home workout experience. From the MYX II Plus, our flagship bike, to our range of professional-grade accessories, every aspect of our equipment is carefully crafted to support your fitness goals.
What Sets Us Apart
At MYX, we're not just a fitness company - we're a community. Our members are part of a vibrant network of like-minded individuals who share a passion for fitness. With MYX, you'll enjoy:
- Personalized heart rate-based training: Our scientifically-backed workouts are tailored to your individual heart rate zones, ensuring maximum results in minimal time.
- Unlimited access to classes: Join hundreds of live and on-demand classes, anytime, anywhere.
- Expert guidance: Our trainers are always available to provide personalized feedback and motivation.
- Financing options: We understand that investing in your fitness journey can be costly. That's why we offer affordable financing options to make MYX accessible to everyone.
Join the MYX Community
At MYX, we believe that fitness should be a positive, empowering experience. Our community is built on the principles of self-compassion, resilience, and collaboration. Join us today and discover a fitness journey that's as much about self-care as it is about achieving your goals.
Customer Service Issues
- Multiple users experienced poor customer service, with long wait times, unhelpful representatives, and failed promises to resolve issues.
- Some users reported being passed around to different departments without resolution, while others were left without callbacks or responses to their emails.
Delivery and Damage Issues
- Several users received damaged or broken bikes, with some experiencing delivery issues and cancellations multiple times.
- The delivery company, XPO, was criticized for their handling of the bikes, with one user reporting that their bike was dragged through gravel, resulting in damage.
Hardware and Technical Issues
- Some users experienced issues with their heart rate monitors not syncing, and difficulties in getting replacement parts or troubleshooting assistance.
- One user reported that their bike had broken pedals, clunking noises, and lack of resistance power numbers during classes.
Positive Experiences
- One user had a positive experience with the delivery service, receiving their bike on Christmas Day and praising the setup and cleanup by XPO.
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